TreadForce :: IT Staffing Case Studies

Treadstone Consulting responded to our client’s need for an onsite Service Desk to provide 24/7/365 global support for associated service offerings.  Treadstone Consulting provided Help Desk Services, designed specifically to help our client plan for effective management of time and support with guaranteed service levels for outsourced help desk service and technical support needs.  Treadstone Consulting enabled our client to have the freedom to focus on core competencies while giving their employees and customers a pleasant, satisfying help desk experience.

Treadstone Consulting successfully provided their client with uninterrupted, 24x7x365 global help desk support for their entire workforce by hiring training and managing a team of dedicated support professionals.  Treadstone provided problem avoidance and continuous process improvement through hands on management and true single-point-of-contact (SPOC) accountability.  Treadstone was able to improve help desk support and service levels for our client while significantly reducing our client’s support cost with our proven practices, methodology, and approach to get beyond reactive incident management to a proactive IT Service Management.